Return Policy

At Pilots Edge, we prioritize your satisfaction and aim to make your shopping experience seamless. If for any reason you need to return an item, our policy is designed to ensure a fair and straightforward process.

Eligibility for Returns

To qualify for a return:

  1. The item must be in its original condition, unused, and include all tags and original packaging.
  2. A receipt or proof of purchase is required.
  3. The return request must be initiated within 30 days of the purchase date, and the item must be shipped back promptly once approved.
  4. Certain items, such as custom or digital products, may not be eligible for returns (see Exceptions section below).

How to Start a Return

  1. Contact Us:
    Email info@pilotsedge.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Approval Process:
    Once your return is approved, we will send you detailed instructions on how and where to ship your return.

  3. Return Shipping:
    Customers are responsible for purchasing and providing their own return shipping label. Returns sent without prior authorization will not be accepted.

Return Shipping Fees

  • If the return is due to our error (e.g., wrong item shipped, defective product), Pilots Edge will provide a return shipping label and cover the shipping costs.
  • For all other returns:
    • Customers must cover the cost of return shipping.
    • A 10% restocking fee will be deducted from your refund.

Processing Time for Returns

  • Once your return is received, please allow up to 10 business days for handling and inspection.
  • Approved refunds will be processed within this time, and a confirmation email will be sent once the refund is issued.

Exceptions and Non-Returnable Items

Certain types of items are not eligible for return:

  1. Digital Products: Downloaded or accessed online courses, guides, or other digital goods.
  2. Customized Items: Personalized or special-order products.
  3. Sale Items: Items purchased on clearance or with deep discounts.
  4. Perishable or Hazardous Goods: Includes food, flammable materials, or other restricted items.

If you are unsure whether your item qualifies, contact us at info@pilotsedge.com before initiating a return.

Damaged, Defective, or Incorrect Items

We strive for accuracy and quality, but if you receive a damaged, defective, or incorrect item, please follow these steps:

  1. Inspect Upon Arrival: Examine your order as soon as it arrives.
  2. Contact Us: Email info@pilotsedge.com with photos and a description of the issue within 7 days of receiving the item.
  3. Resolution Options: Depending on the situation, we may offer a replacement, repair, or full refund, including shipping costs.

European Union 14-Day Cooling-Off Period

For items shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt, for any reason and without justification.

Conditions:

  • Items must be in their original condition, unused, with all tags and packaging intact.
  • A proof of purchase is required.

This policy does not apply to digital goods, sale items, or custom products.

Refund Process

  1. Inspection: Once we receive your return, we will inspect the item to ensure it meets our eligibility criteria.
  2. Handling Time: Please allow up to 10 business days from the time we receive your return for inspection and processing.
  3. Approval Notification: You will be notified via email if your return is approved or rejected.
  4. Refund Issuance: Approved refunds will be processed to your original payment method within 10 business days after the inspection is complete.
  5. Processing Time: Banks and credit card companies may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after 15 business days, please:

  1. Check Your Bank Account: Ensure the refund isn’t pending.
  2. Contact Your Bank or Card Provider: Refunds may take additional time to post.
  3. Reach Out to Us: If the issue persists, email info@pilotsedge.com, and we’ll assist you.

Exchanges

If you need a different product, the fastest way to ensure satisfaction is to return the original item and make a new purchase for the desired product once the return is approved.

Contact Us

For any questions about our return policy or assistance with a return, please contact us:

Thank you for choosing Pilots Edge. We’re here to support you at every step of your aviation journey! ✈️