FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Pilots Edge FAQ page! Here, we’ve compiled answers to the most common questions about our products, services, shipping, returns, and more. If you have a question that isn’t addressed here, feel free to contact us at info@pilotsedge.com.

General Questions

  1. What is Pilots Edge?
    Pilots Edge is your one-stop shop for high-quality aviation gear, training resources, and digital tools. We cater to pilots of all levels, from students to seasoned professionals, offering everything from flight bags and headsets to online courses and advanced masterclasses.

  2. What types of products do you sell?
    We sell a wide range of aviation-related products, including flight bags, pilot uniforms, aviation headsets, training kits, digital courses, and exclusive aviation-themed apparel.

  3. Do you offer digital courses?
    Yes, we provide digital training courses and resources for private, instrument, and commercial pilot certifications. We also offer advanced masterclasses on specialized topics.

Ordering and Payment

  1. How do I place an order?
    Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

  2. What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.

  3. Can I change or cancel my order after it has been placed?
    Orders can only be modified or canceled if they have not yet been processed. Please contact us immediately at info@pilotsedge.com if you need assistance.

Shipping

  1. Where do you ship to?
    We ship worldwide! Shipping rates and delivery times vary depending on your location.

  2. How long does shipping take?

    • Domestic orders: 5-7 business days.
    • International orders: 10-15 business days.
      Shipping times may vary based on your location and any customs delays.

  3. How much does shipping cost?
    Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders over a certain amount, depending on promotions.

  4. How do I track my order?
    After placing your order, you will receive a tracking number via email. Use this number to track your shipment through our "Track My Order" page.

Returns and Refunds

  1. What is your return policy?
    We offer a 30-day return policy. Items must be unused, in original condition, and include all tags and packaging. A 10% restocking fee applies unless the return is due to a defect or error on our part.

  2. How do I start a return?
    Contact us at info@pilotsedge.com with your order details. If approved, we will provide a return shipping label and instructions.

  3. Can I return sale items?
    Unfortunately, sale items and gift cards are not eligible for returns.

  4. When will I receive my refund?
    Refunds are processed within 10 business days after receiving and inspecting your returned item. Please allow additional time for your bank to process the refund.

Products

  1. Are your products high quality?
    Yes! We partner with trusted suppliers and brands to ensure all our products meet the high standards expected by pilots and aviation professionals.

  2. Do you sell custom or personalized items?
    We offer custom products such as aircraft owner T-shirts and personalized pilot tools. These items are non-returnable due to their unique nature.

  3. Can I request a product that isn’t listed on your website?
    Yes! We are constantly expanding our product catalog. Feel free to email us at info@pilotsedge.com with suggestions or requests.

Digital Courses and Training

  1. How do I access purchased courses?
    After purchase, you’ll receive an email with login details to access your course via our secure online platform.

  2. Do you offer live or pre-recorded courses?
    Our courses are pre-recorded, allowing you to learn at your own pace. We occasionally host live webinars for specific topics—keep an eye on our updates!

  3. Can I gift a course to someone else?
    Yes! During checkout, select the "Gift this Course" option and provide the recipient's email address.

Account and Support

  1. Do I need an account to shop?
    No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive deals.

  2. How can I contact customer support?
    You can email us at info@pilotsedge.com or use the contact form on our website. We typically respond within 24-48 hours.

  3. Do you offer discounts for flight schools or bulk purchases?
    Yes! We offer discounts for bulk orders and partnerships with flight schools. Contact us for more details.

  4. How do I subscribe to your newsletter?
    Enter your email in the subscription box at the bottom of our website. You’ll receive updates on new products, courses, and exclusive promotions.

Miscellaneous

  1. Do you offer affiliate programs?
    Yes! Join our affiliate program to earn commissions by promoting Pilots Edge. Contact us for details.

  2. Can I find you on social media?
    Yes! Follow us on Instagram, X, and Facebook for updates, aviation tips, and exclusive offers.

  3. What is the Pilots Edge “Pilot of the Month” program?
    This program celebrates exceptional pilots in the aviation community. Winners receive featured blog posts, social media shoutouts, and exclusive merchandise.

  4. Do you offer gift cards?
    Yes, we offer digital gift cards in various denominations. Gift cards are delivered via email and never expire.

  5. Do you have a referral program?
    Yes! Earn rewards by referring friends to Pilots Edge. Details are available on our website.

  6. Are there opportunities to collaborate with Pilots Edge?
    Absolutely! We are always looking to partner with flight schools, CFIs, influencers, and aviation enthusiasts. Email us at info@pilotsedge.com to discuss collaboration opportunities.